Return/Refund Policy
What is your return policy?
Our return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt.
On full-price merchandise:
Return can be done within 7 days after delivery. The return can be done online from home. The refund will be processed according to original mode of payment as per details given below.
- – Card: Directly credited to the card used for purchase
- – Wallets : Directly credited into the source mobile wallet :- MPESA etc (Only applicable for online returns)
- – Gift Vouchers, Loyalty Points or if any other mode payment is used, refund will be offered as a credit in your account
Return on ‘Reduced Price’ merchandise:
Return can be done within 7 days of purchase. The same procedure for return and refund is applicable.
Exclusions from the return policy:
The following items are excluded from our return policy:
Worn or damaged products or any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific.
Items on final reduction, priced at 50 dollars or below, are non-returnable
Please note that merchandise can only be returned for refunds if they are unused, unworn, undamaged and have all the price tags and original packaging available.
How can I contact you?
By email : hakufana@gmail.com
By telephone: +254711472730 ; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat
When do I receive a refund?
For a return to be facilitated please email us at hakufana@gmail.com with your order number as the subject to submit your return request. You are responsible for repackaging and shipping the item on time.
My order is damaged. What should I do?
Kindly notify us via email within 7 days after delivery of the product. No returns will be accepted after the 7 day period.